News

How Glenfarg rebuilt its bus service – and its future. An essential piece of local infrastructure

November 20, 2025

When Glenfarg’s last commercial bus service vanished, it risked the viability of the village. So residents built their own. The result is a thriving community-run network – and a clear example of Community Wealth Building in action.

By Lucas Batt & Rhiannon Davies, Greater Community Media

 

“You’re regularly told that ‘this bus has changed my life’.”

Drew Smart is one of the founders and Chairman of the Glenfarg Community Transport Group (GCTG). He’s speaking from the front seat of one of the nine community buses the group now own and run, a sight that would have seemed unlikely only a few years ago.

For decades, the story of Glenfarg felt like one of slow, managed decline. Once a bustling stop on the Great North Road, the Perthshire village was bypassed by the M90 in the 1970s. One by one, the railway station, hotels, library, post office and pub closed their doors. When the last commercial bus service was withdrawn for the second time in three years, it felt like a decisive blow.

“People in the village were feeling a bit down in the dumps,” explains Douglas Fraser, co-founder and Trustee of GCTG. “There was an air of inevitability that things and services were just going to be withdrawn.”

For a community with an ageing population, this wasn’t an inconvenience, it was an existential threat. As older residents lost their licences, many found themselves cut off from essential services like healthcare or just being able to go out shopping. “You had isolated people who were stuck in their houses,” says Douglas. “They were losing their independence and were moving out of the village.”

The community takes the wheel

In 2023, residents decided to act. They set up Glenfarg Community Transport Group with the aim of making a local bus service accessible to everyone. The group started with a borrowed 16-seater minibus and a £100 grant to cover the fuel.

What followed was remarkable. Within just two years, GCTG had built a full-scale, professionally run bus service operated entirely by the community. It now runs nine buses, employs 26 local drivers, and enables more than 2,100 passenger journeys every week.

Their two core routes – the 55 and 23 – provide a reliable, hourly service linking Glenfarg to Kinross, Perth and Tillicoultry. They have become a vital link in the local transport ecosystem, connecting with national services at the Kinross Park & Ride. Running from 7am to 7pm, six days a week, it gives residents something they hadn’t had for years: a reliable service they can depend on.

The group also responds directly to community requests and changing needs. Volunteer bus drivers run social trips to museums, shopping centres and concerts, and provide an affordable school bus service.

For GCTG, it’s not about running a bus service, but a people service. As Drew puts it: “We’re not really about buses and we’re not about numbers. It’s really the stories that are behind those buses and the numbers”. Older residents who feared they would have to leave the village can now get around and not have to leave their homes. Young people can travel independently, getting to school and sports clubs.

But it is in the daily journeys that the community bus service reveals its soul. Drivers are local, and they know their passengers by name. Every journey brings its own quiet acts of care.

“They’re not just bus drivers,” says Drew. “They’re friends and they’re social workers, occasionally we have a singing bus driver. They’ll chat and watch out for people. If people aren’t on the bus or if they haven’t seen somebody for two or three days, they’ll be looking out for them.”

Smiling, driver George Hutt adds: “I like the community spirit. People talk to each other, not like on the big buses. For the older people it might be the only other people they’ve spoken to all day. Sometimes it’s very quiet, other times it’s like a party.”

Building community wealth

This is Community Wealth Building in practice.

It stands in stark contrast to commercial models. The previous commercial service sent profits to shareholders outside the area; when those profits weren’t high enough, the service was cut, risking the viability of the community itself.

Glenfarg’s community bus service turns that around, starting with investing in the viability of the community. It is designed, owned and operated by the local community, for the community.

Money spent on the service is directly reinvested into the community’s economy, paying local drivers, renting the village hall and the local bus garage, providing a vital income stream for other community assets. It is a powerful example of a circular economy, creating “a virtuous cycle rather than a vicious cycle”, says Drew.

But Community Wealth Building is about more than money, and this community bus service delivers more than passengers. It is delivering social wealth, strengthening relationships, reducing isolation, and a renewed sense of agency.

Its success has challenged the “inevitability of decline” that had plagued Glenfarg for decades. By proving that the community could successfully run a complex, professional service, it restored a sense of confidence, possibility, and hope. This newfound belief has become a catalyst for wider regeneration, inspiring other community-led efforts to save the local shop and even build a new pub. As Drew says: “We’ve shown that we can do it.”

The network behind the success

GCTG are clear that they couldn’t have done this alone. They credit the Community Transport Association (CTA) as key to their success, giving them the knowledge, guidance and connections they needed at the start.

“One of the main catalysts for our success was being put in touch with the Community Transport Association,” says Drew. A CTA conference in Perth proved “game-changing”, linking the fledgling group with funders, regulatory experts and a mentor organisation – Community Transport Glasgow – who helped guide them through their early decisions.

CTA is a national charity supporting hundreds of similar organisations, providing the essential behind-the-scenes infrastructure that turns motivated and passionate community efforts into professional, sustainable services. They provide toolkits on complex licensing, advice on funding, connections to other operators, and advocacy at national level.

“Community transport is one of the clearest examples of Community Wealth Building in action.” says David Kelly, Scotland Director/Head of Policy and Campaigns at CTA. “When a community runs its own buses, the money stays local – it pays local drivers, builds local skills and supports the community’s own priorities, not a shareholder somewhere else.”

For Glenfarg, the support was transformative. As Drew recalls, “joining CTA was probably the best bit of advice that we were given.” With CTA’s guidance, GCTG developed the capacity to launch a legally compliant, fully scheduled bus service in just six months – a timeframe their local council believed was impossible.

Fragility beneath the success

Despite its success, the entire operation – now an essential piece of local infrastructure – is built on a precarious foundation of one-year contracts and grant funding.

“At the moment we have a one-year contract,” explains Douglas. “It could just take a change in the political wind out there, that could disappear and all of a sudden we would be out on our backside.”

This instability prevents long-term planning. Without multi-year agreements, they cannot secure loans to invest in new vehicles. Bureaucracy adds further strain: a minor timetable change can take three months to approve, and funding for electric buses often exists without the necessary funding for the charging infrastructure required to run them.

A moment of national change

As the Scottish Parliament considers the Community Wealth Building Bill, GCTG’s experience offers a real-world case study of what the legislation could mean in practice. The Bill aims to embed approaches that keep wealth and decision-making local. For groups like GCTG, this could open the door to more supportive partnerships with public bodies and more consistent funding.

As David Kelly puts it: “If the Community Wealth Bill is going to mean anything, public sector bodies need to partner with community transport. Right now groups are filling gaps that statutory services can’t reach – but they’re doing it on short-term funding and goodwill. With proper long-term investment, the impact could be transformational.”

A model for Scotland’s future

Glenfarg is a local success story. But it is more than that. It is a powerful argument for systemic change. Their routes now carry more than twenty times the passengers delivered by the previous commercial operator, for the same public subsidy. And they deliver social, economic and community benefits far beyond traditional transport metrics. 

They are proving every day that community-led services can not only replace withdrawn commercial routes but outperform them, and help rebuild the fabric of a place.

To secure this future, they need more than just praise; they need to be valued, given recognition, stability, and the ability to plan. “We need recognition that community transport is here to stay and is a viable contribution to the public transport delivery in Scotland,” says Douglas.

For Drew, the ambition goes even further. “I would like to see it being a mandated right that rural communities had a public transport system,” he says. “That all communities should have access to some form of regular public transport.”

In Glenfarg, the buses don’t just get people from A to B. They deliver confidence, connection and hope. They show, in the clearest terms, how communities can take control of essential services and create a different future: one where viability is measured not in shareholder profit, but in community wellbeing, resilience and pride.

 

Read more from our series This is Community Wealth Building and what we’re calling for to support Community Wealth Building across Scotland.

News

Tiree: Powering Community Wealth Building with renewable energy

November 19, 2025

On Tiree, a community-owned wind turbine has powered a decade of local investment, funding essential infrastructure and services. As Scotland debates how to embed Community Wealth Building in law, the island offers a glimpse of what that future could look like.

By Lucas Batt & Rhiannon Davies, Greater Community Media

 

Approaching the wind-buffeted island of Tiree after a four-hour ferry journey, visitors and residents alike are greeted by the sight of Tilley – the community-owned wind turbine that rises fifty metres above the Atlantic. More than a landmark, Tilley has become a symbol of what happens when a community takes its future into its own hands.

“We are very lucky,” says Phyl Meyer, Chief Officer of Tiree Community Development Trust (Urras Thiriodh). “We’ve got a wind turbine right now that is providing the vast majority of funding, which allows my staff and I to be here to do all of these things and to professionally run projects and services.” 

Like many rural and island communities, Tiree’s population has been declining for many years, as people move to the mainland to look for jobs, housing and other opportunities they couldn’t find on the island. Local people became increasingly worried about the sustainability of the school, and the risk of a tipping point for further population decline. 

“There are families who are considering leaving the island because of the lack of childcare,” says Meyer. “And if we lose those families, it’s the impact of their jobs not being filled anymore, and how we replace them, less kids in the school, potential threats to the funding for that, etc. It’s all interconnected and if one domino falls over, another domino falls and another. We spend a lot of our time worrying about how we head off the cascading dominoes.”

In 2006 a group of local people came together to take the future of the island into their own hands, based on the belief that the community needed to generate its own income to be able to make the investments needed in the community, and set up Tiree Community Development Trust.

Their ambitious plan to harness the powerful natural resource flying over their heads paid off. Managed through the trading arm Tiree Renewable Energy Ltd, Tilley – a 900 kW turbine – has channelled about £4 million back into the community of just 650 people, funding everything from critical infrastructure to essential community services.

When the island’s two main harbours were crumbling, threatening the viability of the local fishing fleet, the Trust led a major regeneration, securing the livelihoods of dozens of families. When the island’s only petrol station faced closure, they built a replacement, sparing residents a two-day trip to the mainland for fuel. They run a community broadband service – recently the only working connection after a major storm – and rescued the village shop, which is now also a post office.

To further nurture local enterprise, they constructed four modern business units, providing permanent space for a hairdresser, art gallery and creative social enterprise, allowing small businesses to thrive where they once struggled for space. Now, with housing being the most urgent need on the island the Trust is driving forward a major project to build affordable community-owned homes. 

Their work goes beyond physical infrastructure. The income from Tilley also funds a full-time youth officer who runs a year-round programme of activities, to make Tiree a vibrant place for children to grow up, a Ranger Service to manage tourism, a home energy efficiency improvement and community advice service, a vital electric community minibus and provides small grants for local groups.

At their core, the Trust is responsive to community needs, building solutions and resilience against the threat of domino effects, where one missing service can collapse the viability of industries, ways of life, and ultimately the community itself. Currently the Trust is working to find a solution to the retirement of the last vet on the island, exploring a community-owned practice to ensure the crofting economy remains viable, and working to develop a solution to the lack of childcare on the island.

Rhoda Meek, Head of Communications and Gaelic, says: “The work that community development trusts do is absolutely vital in places like this. You could argue these are things that should be done from a statutory level, but we are where we are. Our development trusts are vital for healthy communities and to keep economic development going.”

“We’re not just about one project,” she adds. “You’re running a petrol station, a business centre, broadband, youth work and a wind turbine, and you’ve only got a population of 650. It’s a lot.

“Core funding is what’s missing. You can get capital to build something shiny, but you can’t get money to keep it running or pay people properly.”

Networks Behind the Success

But this success of community ownership doesn’t happen in a vacuum. It requires an equally expert support system. Enter Community Land Scotland (CLS), an intermediary body providing the critical support organisations like the Tiree Trust need. 

More than 500 communities across Scotland have taken ownership of buildings and land, covering over 200,000 hectares.  As the representative body for Scotland’s community landowners CLS underpins that movement by providing specialist advice, peer learning and national advocacy.

“Our strength in Scotland is that breadth and the way organisations work together,” says Linsay Chalmers, Director of Communities & Operations at CLS. “We support emerging and existing community landowners with networking and peer-to-peer learning opportunities.”

When Tiree began tackling its housing crisis – nearly half of homes are empty or used seasonally – CLS helped by arranging visits to Eigg and Knoydart so the Trust could learn directly from peers who had already delivered affordable homes. That exchange of experience saved time, risk and money.

CLS also supported Tiree’s Gaelic work, providing funding for a development project and convening community groups on Raasay to share learning. Rhoda Meek who works on developing Gaelic on the island says: “Gaelic is hugely linked to crofting and to the sea. For those of us whose roots are in Tiree, our grandfathers fished and worked the ground. Crofting and fishing are still a huge part of our local economy – vitally important and completely intertwined with our Gaelic language and culture.”

Other networks and organisations – Development Trusts Association Scotland, Highlands and Islands Enterprise, and the Community and Renewable Energy Scheme (CARES) – have also provided invaluable technical and financial support, such as funding their new solar array and upgrading insulation in community buildings.

For the leaders doing this challenging work, the connections forged by these intermediary bodies and the support they provide are a lifeline.

Community Wealth Building in Action

Tilley remains Tiree’s financial backbone, but after major repairs it is uninsurable and nearing the end of its life. As Meyer says: “If that turbine breaks tomorrow, we are not insured for loss of business. There will be a cliff edge that we will fall off without more core funding from the government.”

In response, the Trust is investing in more resilient and scalable solar arrays and exploring a local energy co-op to keep profits circulating locally. The strategy is clear: resilience through community ownership.

The work done by the Tiree Community Development Trust shows what Community Wealth Building looks like in practice. Wealth created locally stays local. Contractors are hired on the island, surpluses fund new services and decisions are made by residents.

It reflects a wider shift – now enshrined in the Community Wealth Building Bill going through Holyrood – to root economic power closer to communities. The Bill would require public bodies to develop local action plans that help generate, circulate and retain wealth within their areas.

For Community Land Scotland and its members, Chalmers says Community Wealth Building “resonates with a lot of communities because it really describes what they’re doing naturally. A lot of our members’ models are about creating wealth and reinvesting that back in their communities.”

Josh Doble, Director of Policy & Advocacy at Community Land Scotland highlights that some members have concerns that the Bill won’t do what it needs to. He says there’s been some discussion about a lack of clarity about what ‘wealth’ means and too much focus on state-led approaches: “There’s a fear that Community Wealth Building becomes too fixated on economics, and doesn’t capture the holistic benefits it can deliver for local communities. There’s a danger of it just becoming government jargon rather than a genuinely transformative way of rewiring the economy. That’s why we want to show that communities are already doing community wealth building, so successful community-led approaches don’t get lost.”

Jill Keegan, Partnerships Manager at Scottish Community Alliance, agrees: “Communities have been doing this for decades. The Bill is an opportunity for government and other stakeholders to make what’s already happening easier and more sustainable.”

Tiree’s story shows that Community Wealth Building isn’t a theory – it’s already happening. It’s being built from the ground up by local people, delivering real results, and filling the gaps where both market and state have struggled to keep rural places alive. What the island needs now is meaningful long term support to enable them to continue meeting the local community’s needs, ensuring life on Tiree remains viable and resilient for future generations.

 

Read more from our series This is Community Wealth Building and what we’re calling for to support Community Wealth Building across Scotland.

News

Community Wealth Building isn’t new – Scotland’s communities have been doing it for years

November 18, 2025

With the Community Wealth Building Bill due to complete Stage 1 this Thursday, Scotland need only look to its communities to see what becomes possible when people are given the power and resources to act – from rebuilt transport services to revitalised energy, land and local assets.

By Jill Keegan, Partnerships Manager, Scottish Community Alliance

 

Across Scotland, people are quietly transforming their local economies. They’re running bus services, opening community spaces, regenerating town centres and creating jobs. Whether they use the term or not, these communities are practicing Community Wealth Building in real time.

Community-led organisations – the part of the third sector owned and led by local people – are established leaders of Community Wealth Building (CWB). Their work already shapes fairer, more resilient local places at a time when many communities feel increasingly fragile.

You see this in communities across the country: from Glenfarg to Govanhill, Tiree to Tarras Valley. We have been visiting community organisations whose work on the ground is strengthened by national networks such as Community Land Scotland, the Community Transport Association, the Community Woodlands Association, Scottish Rural Action, Scottish Beacon and Get Growing Scotland.

The Scottish Government’s 2025 consultation paper on Building Community Wealth in Scotland describes CWB as ‘growing the influence communities have on the economy and ensuring communities receive more of the benefits from the wealth they help to generate.’ For this to be realised, CWB needs to become a consistent priority across government. If Scotland is serious about moving to a wellbeing economy, CWB principles must be built into economic development, planning, health, transport and climate policy.

The Community Wealth Building Bill completing Stage 1 presents a vital opportunity – but legislation alone won’t deliver change. The real test is whether it helps devolve decision-making and investment so local economies work for local people.

Empowering councils and public bodies is welcome, but it must go hand in hand with empowering communities themselves. Public bodies should act as supportive partners, enabling communities to generate and retain local wealth for both their own benefit and wider society. That means recognising community anchor organisations as credible, equal partners in shaping how CWB is delivered. It means investing in community capacity so people can fully engage with practical processes like procurement, service delivery and the transfer of public assets into community hands.

Across Scotland, community organisations are proving what is possible when local people have the tools and trust to act. Glenfarg rebuilt its bus service after commercial operators withdrew. Tiree has reinvested community-owned energy income into essential services, homes and local businesses. Community land stewardship at Tarras Valley is delivering environmental, economic and social benefits. In Fort William, the Nevis Centre keeps vital community space in local hands. Greater Govanhill’s community-led journalism strengthens local decision-making. And in Mayfield and Easthouses, community-led growing projects are building food security, skills and resilience.

These examples are not isolated success stories. They are part of a coordinated ecosystem of national networks and intermediaries representing Scotland’s diverse community sector. Their collective strength lies in deep local knowledge, shared learning and the ability to scale practical solutions – a ready-made infrastructure that could deliver Community Wealth Building equitably and effectively, if properly recognised and resourced.

The Scottish Community Alliance’s This is Community Wealth Building series, delivered in partnership with Greater Community Media, shines a light on exactly this kind of work. Each story shows a community-led organisation responding to local needs in practical, grounded ways – because they are led by the people who live there. From community-owned transport and renewable energy to local journalism, regeneration projects and village halls, these initiatives show what CWB looks like when rooted in local ownership. They are the community anchors providing communities with a fixed point to navigate from when it is most needed. 

The Scottish Community Alliance is a coalition of national networks and intermediaries who all represent a different aspect of Scotland’s vibrant community sector. What brings us together is a commitment to the community led organisations who shape our sector. Together, we influence local and national policy development to help us create more equitable ways for community organisations to be at the forefront of decision making. That’s why we wanted to platform the impact community-led organisations are making through this project.

Real progress towards Community Wealth Building depends on supporting the community-led action already happening in our towns, villages and neighbourhoods. Each story offers a snapshot of Community Wealth Building being built from the ground up across Scotland. Communities understand that wealth is more than money – it is wellbeing, fairness, resilience and opportunity.

As Scotland moves toward embedding Community Wealth Building in law, we should remember that communities have been leading this agenda for years. The role of government now is not to reinvent it, but to invest in it – to create the conditions where local people can continue building the fairer, more inclusive economy we all want.

 

Today we have launched This is Community Wealth Building, a series of stories showing what Community Wealth Building looks like in action across Scotland. The series will be published over the next five weeks. You can read more about the series here and follow us on LinkedIn to stay updated.

News

Building a Connected Scotland

October 30, 2025

Why Local Hubs Matter

Blog by Helen Denny – Chief Executive Officer of The Melting Pot

 

Across Scotland, the way we work has changed for good. Many of us now work flexibly, sometimes from home, sometimes from shared spaces – balancing our work around our lives and our communities. But while remote work has opened new possibilities, it has also left many people craving something we all need: connection.

That’s where Connected Hubs Scotland comes in.

We’re building a national network of independent coworking hubs, places that are more than just workspaces. They are community anchors: spaces that help people connect, create, and contribute to the life of their local area.

From Shared Spaces to Shared Purpose

Connected Hubs Scotland began in 2024, when four founding hubs came together with a shared belief that community-rooted workspaces could help build a fairer, more inclusive economy:

  • The Melting Pot (Edinburgh) – Scotland’s Centre for Social Innovation, home to changemakers and social entrepreneurs for nearly two decades.
  • Impact Hub Inverness – supporting rural innovators and community enterprises across the Highlands and Islands.
  • Glasgow Collective – a thriving hub in the East End providing flexible space and opportunity for small businesses, creatives, and community-minded entrepreneurs.
  • Dunkeld & Birnam Community Coworking – a community-run hub in a former GP surgery, showing that innovation thrives in every community.

Each of these spaces looks different, but their values are the same: connection, creativity, collaboration, and care. They’ve shown what’s possible when we design places with communities, not for them.

Hubs as Anchors for Inclusive Growth

Hubs like these play a vital role in Scotland’s towns, cities and rural areas. They understand the local economy, the people who live there, and the challenges they face.

They enable entrepreneurs, freelancers, and small businesses to do so much more than rent a desk. They connect people into local supply chains, spark collaboration, and help new ideas take root.

The people who work in these spaces, our hosts, managers, and community connectors are the glue that holds it all together. They know their members by name, build relationships, reduce isolation, and create welcoming, inclusive environments where everyone can thrive.

In many communities, these hubs have become trusted anchor institutions — the kind of places where someone comes for a desk and stays because they’ve found belonging. This makes them powerful vehicles for inclusive entrepreneurship and local economic development. They reduce barriers to participation by providing flexible access to space, community support, and opportunities that would otherwise be out of reach.

Building on this community strength, The Melting Pot works alongside hubs and local partners to nurture the people and ideas that emerge from these spaces. Our Good Ideas programme supports early-stage social innovators to develop and test solutions to the challenges they see in their communities, providing practical tools, mentoring and networks to turn inspiration into impact. Through Enterprise in Place, we take this approach further, working with local hubs to help people explore and grow enterprising ideas that create jobs, services and opportunities rooted in their own place. Together, these programmes demonstrate how locally led innovation can unlock potential, strengthen communities and contribute to a more inclusive economy across Scotland

Through programmes like Enterprise in Place and Good Ideas, we’ve seen how local hubs can engage people who are often overlooked — women returning to work, unpaid carers, older workers, and young people exploring enterprise for the first time. By supporting trusted local facilitators to take on a Community Connector role — people who understand their place, build relationships, and act as a bridge between the hub and the wider community — we’re helping individuals to gain confidence, develop new skills, and access networks in a space they already know and trust.

It’s this human connection, the relationships built every day inside these spaces that creates lasting impact.

A Connected Network for a Thriving Scotland

Connected Hubs Scotland now brings together over 25 hubs; each deeply rooted in its community and connected to the other hubs in the network across Scotland through a shared purpose. Together, they form a national infrastructure that supports local prosperity and wellbeing, the building blocks of Scotland’s Community Wealth Building agenda.

By keeping resources, opportunities, and ownership within communities, these hubs help local economies grow from the ground up. They make it possible for people to work, learn and create close to home reducing the need to leave rural or island areas to find opportunity.

We’re inspired by what’s already been achieved in Ireland. Since its launch in 2021, the Connected Hubs Ireland network has grown to over 350 hubs, creating access to more than 5,300 desk spaces and contributing an estimated €1 billion annually to the Irish economy. That investment has transformed access to workspace for rural and remote workers, revitalising towns and supporting balanced regional growth.

Scotland has the same opportunity: to create a connected ecosystem of people and places that helps everyone, everywhere, to thrive.

You’re Connected – Strengthening Scotland’s Hub Network

To help make this vision a reality, we’ve launched You’re Connected; a membership designed to help people become part of Scotland’s growing coworking movement. It offers access to inspiring hubs across the Connected Hubs Scotland network, connecting members to unique communities both in person and online.

Members gain entry to a nationwide network of workspaces, peer-learning events, and a community of people committed to making positive change — all rooted in local places but united by a shared purpose to build a thriving, inclusive Scotland.

You’re Connected members might be remote workers looking to grow their networks, professionals travelling across Scotland who want to drop into the best independent hubs along the way, or changemakers passionate about the role coworking plays in local economic development and social regeneration.

It’s a simple idea with powerful intent, to connect people and places, strengthening the coworking communities that help Scotland’s ideas, enterprises and communities to thrive.

A Future Rooted in People and Place

Work is such a big part of our lives, but where and how we work is changing. As we adapt, we have a chance to build something better: workplaces that are local, inclusive, sustainable, and full of human connection.

Connected Hubs Scotland is showing what’s possible when we design work around people and place not the other way around.

By investing in these hubs, and the people who make them thrive, we can build a Scotland where everyone has access to spaces that nurture wellbeing, connection and opportunity.

A Scotland where every community, from Shetland to the Borders, has a place to connect, collaborate and create; where inclusive enterprise flourishes, local wealth is retained, and the power of community shapes a more vibrant, equitable future for us all.

Read The Report

News

Is the NHS failing Scotland’s patients, passengers and Community Transport operators?

September 29, 2025

Whether it’s getting to a hospital appointment or visiting family and friends, all of us need local transport to live a happy and healthy life. That’s why Community Transport is essential to making Scotland healthier.

Blog by David Kelly, Scotland Director and Head of Policy & Campaigns, Community Transport Association

 

Every year, CTA members deliver more than half a million journeys to health- and social care-related destinations, from GP surgeries and hospitals to day care centres and residential homes. Beyond trips, Community Transport keeps older and disabled people active, connected and independent through prescription deliveries, active travel projects and befriending networks.

Back in 2019, the Scottish Parliament recognised gaps in provision and passed new legislation imposing duties on all NHS Boards to deliver community benefit and work with Community Transport operators in non-emergency patient transport. Since then, NHS Scotland has published its Climate Emergency & Sustainability Strategy (2022), secondary legislation has been enacted (2023) and the Scottish Government has created a Transport to Health Delivery Plan (2024) to bring transport planning and health planning together.

Meanwhile, it has become a political priority with the First Minister of Scotland promising a more accessible, patient-centred NHS with transport support for those who need it. But how much has changed—for patients, passengers and Community Transport operators? In March 2025, we launched a new research project to find out.

Our Research

As part of the next stage of our Healthy Communities programme, we sought answers to three questions:

  • How are NHS Boards complying with their 2019 legal duties?
  • How are Community Transport operators making Scotland healthier and what challenges do they face?
  • What is the value of Community Transport for passengers who rely on our sector to access health & social care?

Key elements of the research:

  • Worked with South West Community Transport (Glasgow) to bring members’ work to life via a video case study.
  • Submitted Freedom of Information (FoI) requests to Scotland’s 14 regional NHS Boards.
  • Secured 82 responses (≈45% of Scotland’s Community Transport sector) to an operator survey.
  • Partnered with Borders Wheels (Borders), Partnerships for Wellbeing (Highland) and Portlethen & District Voluntary Community Ambulance (Aberdeenshire) to pilot a new passenger survey.

References:

Our Findings

Community Transport is playing a major role in improving access to health & social care. Using data from the new operator survey and our 2022 State of the Sector report, we estimate around 329,000 journeys to health-related destinations and ~200,000 journeys to social care-related destinations each year.

These services are increasingly important due to Scotland’s ageing population and limited capacity in non-emergency patient transport. Since 2017/18, patient transport trips delivered by the Scottish Ambulance Service have fallen by nearly 64%.

For individuals, the impact is tangible: passengers told us that having Community Transport available brings peace of mind and, in some cases, is “life-saving.” 39% of passenger survey respondents said they would not be able to make their journey without Community Transport.

Demand is rising: 72% of operators report increased demand over the last 12 months and 49% ‘often’ or ‘sometimes’ have to refuse requests for support. Yet despite preventing missed appointments and helping to tackle NHS waiting lists, services remain underfunded and undervalued: only 28% receive funding for health journeys from NHS Boards or Health & Social Care Partnerships, and just 16% receive funding for social care journeys.

There is a serious risk of lifeline services being lost due to a lack of funding, rising costs, growing demand and recruitment challenges: 26% of operators are not confident they will survive the next three years, while 53% report driver or volunteer shortages.

Compliance with the law is poor: we found that just 5 out of 14 NHS Boards are complying with their duty to deliver community benefit, and only 2 out of 14 are complying with their duty to work with Community Transport. Some Boards were unaware of the Act until our FoI, while others denied responsibility.

Collaboration is lacking: 80% of operators say they are not connected with their NHS Board and 87% are not involved in local decision-making or policymaking.

Meanwhile, NHS Boards are more likely to work with private taxi firms on an ad-hoc basis—leading to worse outcomes for patients and higher costs for taxpayers. Over the last five years, Boards spent more than £20.6m on taxis for non-emergency patient transport—six times more than was invested in non-profit Community Transport over the same period.

Conclusions & Recommendations

Community Transport is at the heart of healthy communities across Scotland but not at the heart of our health & social care system. Non-emergency patient transport delivered by charities, community groups and social enterprises does not receive the recognition, funding or support it needs. Most NHS Boards are failing to comply with their 2019 legal duties. More than six years on, Community Transport operators are still struggling and passengers are still waiting.

We’re calling for:

  • Investment in Community Transport to save lifeline services, meet rising demand and prepare for an ageing population.
  • Prevention first: harness community solutions to public health challenges to protect the NHS, improve outcomes, and reduce costs.
  • Partnership: a new agreement between Community Transport, the NHS and the Scottish Ambulance Service to prevent missed appointments, reduce waiting lists and end delayed discharge.

Find out more

Download the full report with findings and analysis.

Watch our video case study or download our FoI responses from our Healthy Communities Research page.

Questions about this research or our Healthy Communities programme? Email scotland@ctauk.org.

News

Manifesto for a Fair Energy Deal for Scottish Communities

September 9, 2025

The Scottish Community Coalition on Energy has published its manifesto recommendations for political parties in the run up to the 2026 Scottish Parliament elections.

 

The Scottish Community Coalition on Energy has published its manifesto recommendations for political parties in the run up to the 2026 Scottish Parliament elections.

Energy is a hot topic just now. From fuel poverty to net zero, and from energy pricing to local opposition to pylons, it’s consistently in the news and on the agenda in Government and Parliament.

Although many of the powers to make change are reserved at UK level, there are some key policies that the Scottish Government could implement that would be transformative for communities in Scotland. Read the Coalition’s 3-page manifesto to find out more.

News

Holyrood manifesto from Social Enterprise Scotland

August 29, 2025

Social Enterprise Scotland are pleased to launch their manifesto for the 2026 Holyrood election.

 

Social Enterprise Scotland are pleased to launch Building Wealth, Building Community: A Manifesto For Scotland’s Future Economy which sets out a clear series of practical, affordable and urgent policy proposals that will drive economic growth, tackle poverty and build stronger, moreresilient local communities.

News

Scotland’s first community-led marine conservation network

August 28, 2025

Blog by Sarah Docherty, Costal Communities Network Coordinator

 

The Coastal Communities Network (CCN) is a coalition of over 30 community-based organisations working to protect and restore Scotland’s coast and seas. This summer, they have been granted charitable status, becoming the first independent community-led marine conservation network in Scotland.

CCN formed as a result of a partnership between the Community of Arran Seabed Trust (COAST) and international conservation NGO Fauna & Flora. Both recognised the need for a space for community groups working on marine conservation and management to connect and share ideas, skills and experiences. The network officially launched in 2017 with eight members, and has now grown to 33 community based organisations based all around the coasts of Scotland, from Fair Isle to Berwickshire.

Working together, CCN members address a wide range of pressing issues, including the environmental impacts of salmon farming, unsustainable fishing practices, marine plastic pollution and the degraded condition of marine habitats.

Over the past eight years the network has gone from strength to strength and will now operate in its own right – having gained charitable status as a Scottish Charitable Incorporated Organisation (SCIO).

CCN achieving independent charitable status comes at a really pivotal moment for Scotland’s marine and coastal environment. With the2026 Scottish Elections on the horizon amidst the backdrop of a significant marine heatwave, we are reminded that the next Scottish Government will see us to2030, the critical year by which we have committed to halting biodiversity loss.

Our marine and coastal environments are in a critical state– over the past century, the amount of fish landed has declined steeply despite an increase in fishing effort, and seabird species have declined by 49% since1986, according to the State of Nature report. Coastal communities often witness first hand this deterioration, giving them a unique and crucial stake in marine decision-making.

To achieve our 2030 targets of halting biodiversity loss, we need an ecosystem-based recovery of our marine environment that empowers coastal communities and addresses local needs. Placing coastal communities at the core of decision-making can ensure that bold marine recovery efforts benefit nature, climate and people.

News

Creative Communities Scotland Fund

August 7, 2025

Creative Communities Scotland is now open for applications.

 

Funded by the Scottish Government and facilitated by Inspiring Scotland, the Creative Communities Scotland fund will support grassroots community-led organisations across Scotland to develop and deliver projects that harness the power of creativity in supporting the wellbeing of people and communities.  

The fund is open to all hands-on, participatory art forms including dance, filmmaking, creative writing, music making, and storytelling.  

In line with the Scottish Government’s Culture Strategy, the fund is also focused on supporting communities who face barriers to engaging with creative activities because of social, economic, cultural, physical or other challenges.  

The Creative Communities Scotland Fund will run from January 2026 to December 2026, and charities will be able to apply for up to £35,000 of grant funding.

The deadline to apply is noon on Thursday 18 September 2025.

More information can be found at Creative Communities Scotland – Inspiring Scotland.

News

Ceci n’est pas un Plan

July 31, 2025

Blog post by Anna Chworow, Deputy Director – Nourish Scotland

 

On the eve of summer recess we have received the news of Good Food Nation progress. The government released “The Proposed National Good Food Nation Plan” for parliamentary scrutiny.

In terms of the broad direction of travel, here is a lot to celebrate.

Those following the Good Food Nation journey will not be surprised to see the Scottish Government’s vision of a fairer, more sustainable, healthier food system set out in the outcomes. Little has changed there since the public consultation and for a good reason – the public and stakeholders supported the long-term vision.

There is a clear alignment with the right to food in anticipation of legal incorporation in due course. The population health-related outcomes, targets and indicators are particularly well developed. They pay attention to nutrition as well as diet-related health conditions, have specific focus on inequalities and include measures for infants, older children and adults alike. In the broader picture there are some interesting indicators, including one looking at the total agricultural land area used to produce fruit and vegetables for human consumption.

There big-ticket items are, of course, the metrics that could not be ignored: greenhouse gas emissions from agriculture, food insecurity levels, diet-related illness. We have work to do on all those fronts. But it is uncanny how many of the other indicators are ones where the available metrics are already trending in the positive direction. There are also several that have little impact on the overall food system – such as the indicators which relate to consumer perceptions and self-reported behavioural changes, as opposed to measurable changes in the food system and environment.

There are of course many gaps – some of them fundamental. While the document references food environment extensively, it makes no attempt to measure or track trends. There are no indicators related to food deserts, concentration of takeaways per head of population, or fast-food ads in either physical or digital space. There is a glaring omission of sustainability in relation to the food and drink sector, apparently ignoring the work of Scotland Food & Drink Net Zero Programme. There is no mention of trying to track worker safety on sea and on land – occupations which gained notoriety for the disproportionate number of deaths and life-changing injuries.

And then there are surprises. One particularly eyebrow-raising example is the inclusion of the production volume of salmon under the climate and biodiversity outcome. Could it be the government is looking to bring that volume down, based on the troubling environmental practices and mass mortality events that plague the industry? More likely it’s an economic indicator in the wrong place – an apt illustration of the disjointed approach between growth and sustainability.

In short, the Government picked up pieces of the existing metrics and policies and tried to convince us this makes for a good plan. One would be justified in wondering why this policy took 3 years to develop. To this end it’s not a Good Food Nation Plan; it’s The Treachery of a Plan.

But there is a glimmer of hope. Outcome 5 speaks of people and communities being empowered to participate in, and shape, their food system. Why it proposes to measure it by the number of people growing fruit and veg is anyone’s guess. Instead, we shall measure it by the number of people who respond to this document. The plan is now undergoing a period of parliamentary scrutiny, with opportunities to engage with MSP and committees. We will be setting out more details about opportunities for input in due course.

The transition to a Good Food Nation will not happen overnight – but if it is to happen at all, it will require leadership. Thus far the government has missed the opportunity to lead from the front – and so it creates a space for the MSPs, Committees, civil society and citizens to lead from behind.