Case Studies

SCOTO member cross sector exchange

Exploring the urban dimension of community tourism

A group of 5 people sitting round a table chatting

We held five different ‘tours’ to different parts of the city of Glasgow and visiting three social enterprises, charities and community groups for learning exchanges, and a sixth walking experience considering Pilgrim Ways and communities which joined two of the other tours at Glasgow Cathedral and the Govan Stones, and also visited other sites on the Whithorn Way which runs from Glasgow Cathedral to Paisley Abbey (and then south).

The exchanges had an urban focus and a very valuable aspect was rural players exchanging with them. It was very useful to see the less seasonal aspect of urban operations that can operate all year and also how they tackle local day trippers as well as more mainstream tourists from further afield

The exchanges helped everyone better understand the charity and social enterprise models that had been adopted by each and how they had decided what was the best option for them given their overall purpose and community. There were learnings from organisations that had changed their governance to allow them to do things differently and also approaches to donations vs ticket sales.

A key learning for many of the hosts is recognising the role of tourism in bringing much needed revenue and putting effort into reaching out to them and also working with other tourism facing enterprises in their area

Learning Outcomes

  • Better understanding of the governance of community led tourism initiatives.
  • Better awareness of the operational challenges and opportunities in running community led tourism initiatives.
  • Inspiration of what is possible through community led tourism initiatives in terms of community cohesion and resilience.

"We were delighted to announce at our Day 2 event that the learning exchanges we undertook in Montrose last year as part of the 2025 SCOTO Gathering had been the inspiration for the Glasgow Convention Bureau launching their 'In Glasgow - Meetings Mean More' initiative where they showcase local social enterprises and charities to event organisers and their delegates for places to eat, gifts to buy, experiences knowing that their spend is helping that organisation help their community. This is now being profiled at an international conference in Helsinki as part of the City DNA conference in April 2026 with SCOTO and Glasgow Convention Bureau jointly hosting a workshop on this theme."