Visiting Ruchazie Pantry allowed us to see how they do things and discuss our own challenges with them, which was beneficial in many ways. Operationally, we were able to see the electronic till system they use to take payments and track membership in use, which we are going to implement in our pantry soon. We all agreed it would increase efficiency and would be more user friendly for all involved. We also observed how Ruchazie use volunteers to supervise pantry shoppers on a one-to-one basis whilst they are doing their shop, allowing them to ensure that the correct allocation of stock is being taken with each visit – which is something we struggle with as often shoppers will take more than their allocation of stock which leads to difficult conversations and
reduced stock. They also use shopping trolleys rather than baskets which allows the team to keep a close eye on what stock is being bought.

We discussed ways in which Ruchazie involve their local community and encourage volunteers. They have a large number of volunteers involved in their project, which they maintain by fostering an inclusive and welcoming environment in each aspect of their project, offering work experience to young adults and training opportunities to all volunteers. Growing 21 also operate the brilliant Fireclay Cafe next door. The cafe is different to NGCFI’s current food provision services as it is run as a profit-generating venture, with any profit made being reinvested into Growing 21’s projects. This allows them to open the cafe 6 days a week with an impressive and varied menu. With frequent weekly clubs and activities running, the cafe is a great way of attracting new people through their doors who will find out more about the charity and may then go on to get involved with volunteering.

We discussed the benefits of being part of the Scottish Pantry Network, a group we have only recently joined. The network offers lots of opportunities for peer-to-peer learning, particularly with recommendations on where to source stock, which is an ongoing challenge for all Pantries. Through their involvement they have tried a new food supplier His Church, which we are going to consider for the future. They also recommended ways of approaching businesses for donations and emphasised the importance of being able to refuse food which is past its use by date at the store, rather than taking it back to our premises and having to dispose of it ourselves which we frequently find ourselves doing.

Learning Outcomes

• Improved Operational Practices: We will gain insights into the operational efficiencies of Ruchazie Pantry, including inventory management, food sourcing, and volunteer coordination. This will help us streamline our own processes and ensure a more effective, sustainable service for our community.
• Enhanced Community Engagement Strategies: By observing how Ruchazie Pantry engages and involves its local community, we will learn new ways to increase community participation, strengthen relationships with local stakeholders, and encourage volunteerism within our own pantry.
• Increased Knowledge of Resource Sharing and Collaboration: We will learn how Ruchazie Pantry collaborates with other organisations and shares resources to maximise impact. This knowledge will enable us to build stronger partnerships and create a more interconnected support network for our community.

"It was very motivating for staff and volunteers to see how another similar project is laid out - it was reassuring to see the similarities in what we do and to be able to empathise with challenges we face. We observed how Ruchazie Pantry provides more than just food - second hand clothes, homeware, baby equipment etc. - which we are planning to implement in the Royston Pantry, albeit on a smaller scale due to having smaller storage capabilities. All in all, it was great to be able to meet face to face with a neighbouring project and would now feel comfortable in contacting them in the future for any advice or collaboration opportunities."